Privacy policy

Privacy Policy

Hidden Heroes operates this store (powered by Shopify) and collects only the information needed to take, ship and support your order.

What we collect

Contact details (name, email, shipping and billing address, phone if given), payment information handled by our payment processors (we never see your full card number), order and cart history, messages you send us, and technical data such as IP address, device and browser type collected through cookies and similar tools.

How we use it

To process and deliver orders, send order updates, answer support requests, prevent fraud, improve the store, and — only if you opted in — send marketing emails you can unsubscribe from at any time.

Who we share it with

Shopify (store platform and checkout), payment processors, shipping carriers, email and analytics providers, and advertising platforms where you have consented to their cookies. We never sell your personal information.

Cookies

Cookies keep your cart working and help us understand how the store is used. You can control cookies in your browser settings; some features may stop working without them.

Your rights

Depending on where you live you may have the right to access, correct or delete your personal information, or to object to certain uses. Email hiddenheroeshq@gmail.com and we will respond within the time required by law.

Retention and security

We keep order records for as long as required for tax, accounting and dispute purposes and protect them with the security measures Shopify and our providers maintain.

Changes and contact

We may update this policy from time to time; the current version is always published here. Questions: hiddenheroeshq@gmail.com.