Refund policy

Returns & Refunds

Damaged, defective or wrong item

Inspect your helmet on delivery. If it is defective, damaged in transit or not what you ordered, email hiddenheroeshq@gmail.com right away with your order number and photos. We will evaluate the issue and make it right with a replacement or a refund.

14-day returns

You have 14 days after receiving your order to request a return. To be eligible, the helmet must be unused, in the same condition you received it, in its original packaging, with the receipt or proof of purchase.

To start a return, email hiddenheroeshq@gmail.com. If your return is accepted, we send you a return shipping label and instructions on how and where to send the package. Items sent back without first requesting a return are not accepted.

Non-defective returns carry a 20% restocking fee. Sale items and gift cards cannot be returned.

Exchanges

The fastest way to get a different helmet is to return the one you have and, once the return is accepted, place a separate order for the new one.

Refunds

We notify you once we have received and inspected your return and tell you whether the refund is approved. Approved refunds are issued to your original payment method within 10 business days. Banks and card issuers can take additional time to post the refund. If more than 15 business days have passed since your refund was approved, email us.