Shipping policy

Shipping Policy

Hidden Heroes ships every order with tracking, free of charge, to addresses in the United States.

Processing

Every helmet is checked, tested and packed to order, which takes 3–5 business days after payment is confirmed. During launches, holidays and promotions this may take a little longer. Once your order ships, the tracking number is emailed to the address you used at checkout.

Delivery times

Most US orders arrive 17–25 business days after purchase (about 4–5 weeks) — the same window shown at checkout. Delivery times are estimates, not guaranteed dates. Need it for an event? Order at least 6 weeks ahead. Tracking can take 24–72 hours to show the first scan after the shipping confirmation — a tracking page that has not updated yet does not mean the parcel is lost.

Where we ship

We currently ship to the United States only. If your country is not offered at checkout, email us and we will let you know if and when we can ship to you.

Delays

Carrier volume, weather, customs clearance and regional disruptions can delay a parcel beyond the estimate. By placing an order you acknowledge that transit times may vary for these reasons.

Addresses

Please check your shipping address at checkout. We cannot be responsible for parcels shipped to an incorrectly entered address. If you notice a mistake, email us immediately — we can correct it only before the order ships.

Lost, delayed or damaged parcels

If your parcel looks lost or arrives damaged, email hiddenheroeshq@gmail.com first. We will investigate with the carrier and replace or refund the order where a parcel is confirmed lost or arrives damaged. Please contact us before opening a payment dispute — an open dispute freezes the order and slows the resolution for both sides.